Refund Policy

Last updated: September 11, 2026

Payments for PortAura are processed by Paddle.com Market Limited ("Paddle") acting as Merchant of Record. Paddle is your seller and is responsible for payment collection, invoicing, and refunds.

1. How refunds are handled

Payments and refunds for PortAura are handled by Paddle in accordance with the Paddle Refund Policy and the mandatory consumer protection laws applicable in the buyer's location. The Developer does not maintain a separate refund policy that conflicts with this rule.

Paddle's official refund policy is available at: https://www.paddle.com/legal/refunds

2. How to request a refund

Use the link or contact options in the Paddle receipt email you received at the time of purchase to submit a refund request directly to Paddle; or
Submit a request through Paddle buyer support at Paddle Support, including your order details.

Paddle will review and process your request in accordance with its policy and applicable law.

3. Consumer protection

Depending on the mandatory consumer protection laws of your country or region (for example, EU and UK rules on the 14-day right of withdrawal for digital content, subject to local law and Paddle's policy), you may have additional statutory rights. These rights are likewise exercised through Paddle.

4. License and refunds

Once a refund is completed, the corresponding PortAura Pro license is no longer valid. You can remove the local license using the "Deactivate License" option on the Pro page in the Software.

5. Contact

For product questions, contact the Developer, Yan Li (individual developer). For payments, invoices, and refunds, please contact Paddle using the options above.